Intake Assistant
Katy Kong
B.A.
Katy is often one of the first people families connect with at Whole Kids Health. She brings a warm, welcoming, and thoughtful presence to every interaction, making sure families feel heard, supported, and comfortable from the very beginning. Her hope is that every family feels a little more at ease as they take their next steps.
I love trying new restaurants and writing about them on my food blog. There is always more room in my stomach.
You don't have to have it figured out.
How Katy helps
Katy helps support families throughout their experience at the clinic, from their first point of contact through intake and scheduling. She coordinates appointments, gathers and organizes information, and keeps communication moving between families and clinicians, so everyone has what they need to move forward smoothly.
She sees her role as a welcoming, supportive first point of contact. She knows that reaching out for support can feel overwhelming, so she works to make the process as clear, easy, and reassuring as possible, and wants every family to feel heard, respected, and comfortable from their very first interaction.
You do not need to have it all worked out before you call. Katy will help make the first steps feel clear, easy, and a little less overwhelming.
Background
A path shaped by working with young people.
Before joining Whole Kids Health, Katy worked in human resources and administration, as well as in student support and youth-focused roles. She has spent many years volunteering with children and youth through Scouts Canada and St. John Ambulance, supporting their development, teaching skills, and helping create safe and welcoming environments.
Those experiences gave her a deep appreciation for working with children, youth, and their families. What drew her to Whole Kids Health was the chance to be part of a team that genuinely cares about supporting families, with a warm, welcoming approach and a focus on making families feel heard.
Outside of work, Katy enjoys exploring her creative side through visual arts and other projects. She also loves being outdoors, whether that is camping, hiking, or fishing, and when she is not creating or exploring, you can usually find her at a cafe or restaurant, or spending time with friends and family.
Reaching out can feel like a big step. I want every family to feel heard and comfortable from the very first hello.
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